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After-sales Service
After-sales Service
| Problem Details | Warranty Time | Treatment | Responsibility for Charge |
| Quality Problem | Within 7 days after receiving package | Buyer: Submit a complaint to seller (eMail to eectech@msn.com ) Return the items in original conditions to Seller after seller confirmed |
Return Ship cost: Seller |
| Resend ship cost: Seller | |||
| Seller: exchange a new one after the defective return received. (Returned items must be in new condition with original package & accessories.) |
Repair Charge: Seller | ||
| Replace Parts Charge: Seller | |||
| From 8th days to 1 year after receiving package | Buyer: Submit a complaint and (after seller confirmed) Return the items to Seller for repairing | Return Ship cost: Buyer | |
| Resend ship cost: Seller | |||
| Seller: Repair it and send it back to buyer. | Repair Charge: Seller | ||
| Replace Parts Charge: Seller | |||
| Lost during the delivery | 30 days after shipping | Buyer: Submit proof to seller | New Product Cost: Seller |
| Seller: Report to carrier ask for Claimant and arrange another shipment to buyer | Resend Ship Cost: Seller | ||
| Customs Problem | 30 days after shipping | Buyer: Finish customs clearance for the order when import | Customs duties/agent fees: Buyer |
| Seller: Try to help buyer to finish customs clearance but not responsible on this. | |||
| Delivery Problems: broken, incomplete |
within 7 days after receiving package | Buyer: Report to Seller, and submit Complaint with proof to Carrier in 7 days to get a Complaint number and send the number to Seller. After the seller's permit, return the full package in original condition to seller.
Caution: The Carrier will not accept Complaint after 7 days.
|
Return Ship cost: Buyer |
| Resend ship cost: Seller | |||
| Seller: Ask for compensation as per the Complaint number from Carrier, not responsible for any losses after 7 days. | Repair or Replace Charge: Seller | ||
| Received wrong Items | within 7 days after receiving package | Buyer: Report to Seller, and return the full package in original condition to seller in 7 days. | Return Ship cost: Seller |
| Seller: Arrange shipment for the correct items | Resend Ship cost: Seller | ||
| Man-made Damage Wrong operations Wrong storage |
within 1 year | Buyer: Describe details to Seller, sign an agreement with seller for repairing. Seller: Evaluate the problem and offer advice before signing repairing agreement. |
Return Ship cost: Buyer |
| Resend Ship cost: Buyer | |||
| Repair Charge: Buyer | |||
| Replace parts Charge: Buyer | |||
| Notes: | 1. Any costs occurred because of buyer's fault leads to return for repair or replacement will be responsible by the buyers. | ||
| 2. Before return, please confirm with us. we will offer you a shipping address once confirmed the problem. Buyer will be responsible for any risks or costs of return without seller’s permission. |
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| 3. Buyer needs to communicate with seller before return the items, or else we can't get them because of restrict Customs Policy. | |||
| 4. The Warranty Policy fits for all products except the products which state the warranty specially in description. | |||
